Privacy policy
What we collect, and why
When you book, we collect your first name, last name, email address, phone number, pick-up address in Paris and your message, together with the details of your booking (escape, date, number of guests, tickets and experiences). We use them only to organise and confirm your escape, to send you your confirmation and a reminder two days before, to contact you about your day, and to keep the records required by law.
Payment
The deposit is paid on the secure payment page of Stripe. We never see or store your card details. Stripe processes payment data under its own privacy policy.
If you write to us on WhatsApp, the conversation is also processed by WhatsApp under its own privacy policy.
Audience measurement and advertising
With your consent only, we use Google Analytics, Google Ads and the Meta Pixel to measure visits and the results of our ads. Without your consent, none of these tools is loaded. See our cookie policy; you can change your choices at any time from the “Cookie settings” link at the bottom of every page.
How long we keep your data
For as long as necessary to organise your escape, then for the periods required by law (in particular for accounting).
Your rights
You can ask to access, correct or delete your data, object to its use, or receive a copy of it, by writing to us (see the Contact page). You can also lodge a complaint with the CNIL (cnil.fr), the French data protection authority.