FAQ
Your questions, answered.
How does booking work?
Choose your escape, your date and the number of guests (2 to 4), add tickets or experiences if you wish, then pay a 30% deposit online, securely with Stripe. Your date is then reserved for you.
When do I pay the balance?
Before your escape. After booking, you send us your booking on WhatsApp and we arrange the balance with you.
Where do you pick us up?
At your hotel or address anywhere in Paris, and we drop you off wherever you like in the evening.
Is the escape private?
Always. Only your group is in the car, from 2 to 4 guests. Travelling alone? Contact us for a private request.
Are château tickets and meals included?
Not in the base price. You can add the entrance tickets when you book, at the official rates. Meals are paid on site.
Are some experiences seasonal?
Yes. The picnic, the electric boat and the hot air balloon are offered from April to October; the spa and the tea time in autumn and winter. Only the experiences available on your date can be added.
What does “Subject to confirmation” mean?
Some experiences depend on our partners (riding, balloon, photographer, spa, tasting, picnic). We confirm them with you on WhatsApp after your booking.
Can I cancel or change my date?
Our booking and cancellation terms explain the conditions for refunds, rescheduling and bad weather.